Register an account on our website, this will allow you print a free UPS label to have packages sent to our New York hub, the packages then get sorted and shipped to China. Currently, available to USA customers only (will be developed for Canadians in the future).
If you are in New York and your location is within 5 miles of an ANL store and your packages are over 100 pounds, ANL can arrange free pick-up. For other areas, contact your local branch for more details.
Send an email to firstname.lastname@example.org. Include your contact info, experience, and locations you are interested in. A manager will contact you shortly.
We recommend using our commercial service which includes all duty/tariffs.
For clothing, lingerie, gloves, hat, stockings, shoes, mother & baby products, vitamins, and other low-value items, REGULAR service is able to send out up to 25 lbs per pkg (more if single item) and EXPRESS service is able to send out up to 14 lbs per pkg.
Prohibited items for REGULAR service: lithium battery, meat, cheese, eggs, flammables, dangerous goods, & etc.
Prohibited items for EXPRESS service: lithium battery, liquids, sea cucumber, cordyceps, bird’s nest , perfumes, lighters, meat, cheese , eggs, flammables, dangerous goods, & etc.
We recommend using REGULAR service to mail these items.
For REGULAR service is fine, but not for EXPRESS service.
We do not offer EXPRESS service for pkgs destined for Fujian and Jiangsu.
For REGULAR service, approximately 3-4 weeks.
For EXPRESS service, approximately 2 weeks.
For COMMERCIAL service, approximately 2 weeks.
Even though the packages are sent at the same time, sometimes they are placed on different flights. So the clearance date can vary, and the delivery time may be different.
Because China Customs clearance time is not completely stable, if the delay time is from a week to 10 days, it is within the normal range.
Because some tracking numbers are the default ones, if your package’s tracking number has not worked yet, that means the clearance is not completed.
Yes, ANL provides loss package insurance coverage only, the maximum insured amount is $2,000.00 usd/cad (compensation reimbursement will not cover items missing/broken/misdeclared). ANL offers free $100 insurance coverage on each package. Additional coverage may be purchased at a cost of 1.5 – 5.0% for the coverage desired.
For REGULAR service, ANL will help you deal with the matter.
For EXPRESS service, according to different categories, ANL may reimburse you or help cover the amount from RMB ¥100.00 to $1,000.00 when your package is charged duty/tariff. Kindly submit a claim form on our website or store.
Yes, it is the same price as sending a new phone.
Each region has different rates, we recommend you contact your local ANL branch for more details. The branch contact info is listed on the home page (click on the ANL icons on map).
Yes. For specialty items like cars, wine, & cigars (need to contact a local branch manager).
Yes, besides offering EMS service in China, ANL collaborates with UPS, FedEx, DHL, TNT & other carriers to cover a wider network.
Visit the “File a Claim” page. You can kindly call 212-947-3219 or submit your claim on our website or e-mail your claim application to email@example.com. A customer service representative will assist you.
Sorry, under such circumstances any goods not declared shall not be eligible for compensation! We recommend customers to list items accurately on all air waybills.